National Indicator 179: Value for Money

Alongside the CSR announcement which requires councils to achieve 3% cashable efficiency gains per annum, Government also published a document which sets out the changes to the reporting requirements for efficiency gains...

 

Government Guide to NI 14: Avoidable Contact

A comprehensive guide to NI14 has been published by Government...

 

Customer Journey Mapping

Customer Journey mapping is a tool for visualising how customers interact with councils across multiple channels and access points...
 

 

Customer Insight and Segmentation

A one-size fits all approach to service delivery does not exploit potential opportunities for greater efficiency in migrating customers to cheaper service delivery channels and is generally associated with lower levels of customer satisfaction. ..
 

Developing a Channel Migration Strategy

Developing and then implementing a Channel Migration Strategy will help achieve efficiency savings, reduce avoidable contact, demonstrate Value for Money and deliver the government’s vision for transformational government...
 

 

Meet Susan, the newest member of our team

Meet the newest member of our team, Susan Jackson who brings with her a great deal of experience in Transformation, BPR and Change Management from both the Public and Private sectors...
 

 

Briefing Notes Issue 14 Published

Read this issue before you implement any Headcount reductions! Also articles on Complex Change, challenges facing Social Work, Channel Migration and meet our new team member - Oliver Morley.
 

 

ValueAdding.com Achieves ISO Accreditation

ValueAdding.com has been awarded the prestigious ISO 9001 certification following a rigorous independent assessment in March 2008. Only about 5% of British businesses have achieved this standard – which is recognised worldwide as a benchmark for excellence in an organisation’s working practices, procedures and processes...
 

New Directors Strengthens Board

We are delighted to announce that Nigel Parsons and Chris Fegan have accepted an offer to join the board with effect from April. This is an important step in our development, securing for us the additional senior capacity we need to take the company forward to the next stages of its development...
 

Social Care: Effective Improvement

Valueadding.com has worked extensively in a number of Social Care related environments in Local Authorities and PCTs across the UK. Our experience has highlighted some common themes which, from discussions with other Local Authorities, we believe have relevance to the wider Social Care community...

 

 

Comprehensive Area Assessment (CAA)

Since the announcement of the replacement of CPA with the new Comprehensive Area Assessment from 2009 there has been plenty of discussion about its likely impact on local authorities and its partners. Through discussions we have had with our clients it is emerging that a number of core concerns and areas for further consideration are appearing...

 

 

Meet Oliver, the newest member of our team

Oliver has considerable experience within local government in a number of different roles. He has substantial experience of developing and implementing policy, working at the cutting edge of policy formulation and lobbying in a large Core City authority. He played a key role in the Budget setting processes for the City Council facilitating the transfer of money toward Council priorities. ...
 

Dates For SPRINT ABC Courses Announced

Dates for SPRINT and service delivery costing using Rough-cut Activity Based Costing Courses have been announced....

 

Lean Thinking and Process

Understand the relationship between Lean Thinking / Lean Process and Business Process Redesign....

 

 

Tools For Process Analysis

See some real examples from Local Government of Day In The Life Of and Activity Analysis....

 

 

SPRINT

SPRINT and service delivery costing using Rough-cut Activity Based Costing....

 

Courses on BPR

ValueAdding.com now offer both Public and In-house courses on Business Process Redesign....

 

Courses on Leading Complex Change

ValueAdding.com now offer both Public and In-house courses on Leading Complex Change. Two dates have been announced 1st November 2007 and 13th November 2007....

 

Calculating Process Costs: More Dates

We are currently organising a number of one-day Rough-cut Activity Based Costing courses to be held in Wales, Scotland and England. Exeter 4th July, Leeds 25th September and Birmingham 26th September - other dates and locations to follow....

 

 ABC Online Model Demonstration

A online demonstration model is now available to use....

 

 

 Course Feedback Online Form

We have now added an online course feedback form....

 

 More Consultants Join ValueAdding.com

Due to on-going success and growth, ValueAdding.com continues to expand. Several new consultants have joined us, take a look at the expertise and skills they bring with them....

 

Calculating Process Costs: Dates Announced

We are currently organising a number of one-day Rough-cut Activity Based Costing courses to be held in Wales, Scotland and England. Leeds 6th June and Exeter 4th July - other dates and locations to follow....

 

Careers at ValueAdding.com

Business is good and we need more help! We are a growing medium sized Management Consultancy operating in both the commercial and public sectors. As we continue to win more business within Local Authorities we need more expertise and independent thinkers. In return we can offer a varied busy role with future opportunities in our other business sectors....

 

Calculating Process Costs (Public Course)

We are currently organising a number of one-day Rough-cut Activity Based Costing courses to be held in Wales, Scotland and England.

 

The Course At A Glance

A practical course to integrate basic BPR skills into the area of process costing. At the end of the course, delegates will be able to assess costs in a process, and use these to compare redesign options.

 

Building a Process Cost Model (In-house Course)

The Course At A Glance

A specially designed programme designed to build capacity for completing process costing projects in-house. It comprises 2 days of training for up to 12 people with a further 5 days of support for a chosen team of 6 resulting in the completion of a fully operational cost model.

 

 

Calculating Process Costs (In-house Course)

The Course At A Glance

A practical course to develop basic BPR skills into the area of process costing. At the end of the course, delegates will be able to assess costs in a process, and use these to compare redesign options.

 

 

Presentation on Rough-cut ABC Supporting the National Process Improvement Project (NPIP)

PowerPoint presentation to the National Process Improvement Project on how the project can be supported by Rough-cut Activity Based Costing....

 

Change Readiness Assessment

A pre-requisite for any successful project requiring organisational change is an assessment of the state of readiness of all the stakeholders for change.  

In order to design a robust change management programme, at the outset of the project, an understanding is needed of the degree of readiness for the change envisaged by the managers, staff and other key stakeholders....

 

South Kesteven District Council Customer Service Centre Case Study

Read about the implementation of South Kesteven's new Customer Service Centre and how ValueAdding.com's five-step route map for process improvement helped ensure its success...

Basingstoke and Deane Purchase to Pay Using Rough-cut Activity Based Costing Case Study

Following the publication of the Strong and Prosperous Communities White Paper a Case Study has been produced giving an outline of the process and the key findings from the Basingstoke and Deane Project...

 

Southwark eBenefits Case Study

See how the London Borough of Southwark reduced their overall processing time for Housing Benefits Applications from 41 days to 28 days two months after implementing an eBenefit system. 39% of new claims are now processed within one-day...

White Paper: Strong and Prosperous Communities

This Local Government White Paper, published in October 2006, states "...Significant progress has been made in improving local services but rising public expectations and the challenging financial climate require that councils continue to drive forward the transformation of local services. Ambitious efficiency gains will be required as part of the 2007 Comprehensive Spending Review. To help meet these we will encourage greater service collaboration between councils and across all public bodies. We will also support greater use of business process improvement techniques and greater contestability through the use of fair and open competition..."

 

Updated Client List

Our list of public sector clients has just been updated.....

 

 

Articles and Presentations

A list of articles and presentations from ValueAdding.com is now available.....

 

Search Our Website

Our website now has a search facility using Google Co-op.....

 

National Process Improvement Project

The National Process Improvement Project (NPIP) has recently been launched by the DCLG to promote “best BPI methods to improve local services”. Fundamental to this initiative is the need for process costing to make the business case for, and to assess the effectiveness of Business Process Improvement (BPI).....

 

Briefing Notes Issue 12

The latest issue of Briefing Notes has just been published with articles on ValueAdding.com's approach to mobile working and its success in the recent APSE Awards, the Planning Advisory Service Framework, ABC courses and much much more......

 

Purchase to Pay

ValueAdding.com has recently conducted a Purchase to Pay survey across local authorities in the UK. This has included Unitary, County and District / Borough Councils. Our findings show a great  range of processing costs; from £3 to over £80 per transaction.....

 

Transformational Government

Transformation is not just about IT. Test you current readiness for change with our downloadable questionnaire which will help you assess your readiness for change at the outset of a major programme or project.

Before embarking on a large and costly change project, it is important to assess how well prepared the organisation is for each stage in the change process.....

 

Managing Complex Change: Commercial Sector

Our straight-forward change model – will guide you through the elements you need to have in place for successful change.....

 

Managing Complex Change: Public Sector

Our straight-forward change model – will guide you through the elements you need to have in place for successful change.....